Please see below the terms and conditions for a smooth purchase experience. If you need more information, please contact our office.
1. TERMS OF SALE
Samples: The samples are priced between 1 to 2 euros per unit depending on the model and will be delivered, freight prepaid, along with the invoice including the delivery cost of 8 euros.
Prices: The prices are as they appear in this document, with the exception of any typographical error, however, we reserve the right to modify these prices without prior notice in accordance with any changes in rates of exchange or the cost of raw materials.
Taxes: 21% VAT will be added to the prices indicated in the catalogue.
Payment method: The payment will be made through bank transfer and, in the case of customised orders, 50% of the total amount shall be paid upon order confirmation and the rest before the goods are delivered. For customised orders above €600 (VAT excluded), if 100% of the total amount is paid upon order confirmation, the buyer will receive an early payment discount of 2%. For orders of non-printed products, 100% payment shall be made prior to dispatch of the merchandise.
2. SHIPPING & DELIVERY
Delivery times: Orders of plain, non-printed products may be dispatched in a maximum period of one week. Whereas, orders of custom printed promotional products may be delivered within four to five weeks. Faster delivery may be provided upon prior request.
Transportation: The merchandise travels FREIGHT PREPAID above €800 (VAT excluded), otherwise it will travel FREIGHT COLLECT. The company shall not be held responsible for any delays or failure to deliver on the part of the transportation service.
3. RETURN AND REFUND POLICY
Returning goods and requesting a refund: The unwanted goods may be returned within 7 days from the date of receipt (except in case of an agreement with our Sales Department) and in no circumstances will be accepted back after the said period. We will not accept any merchandise that has not been labelled or handled by our company. Check the merchandise before tagging or handling it. To return any unwanted goods, you must first notify our Sales Department. The merchandise must be returned in resalable condition and must still be in its original unmarked and unopened packaging. The logistics costs associated with the return of goods to our warehouse shall be borne by the customer.
Customised merchandise: Any errors or omissions that were not detected before confirming our virtual sample are solely the responsibility of the customer. Therefore, no returns of merchandise after the confirmation of said virtual sample will be accepted. To make printing plates for the orders of custom printed products, it is essential for us to have the logo design in a graphic file format (Freehand, Illustrator, etc.). We can also produce a vectorised version of the image for which the charge would be anywhere between €20 and €40, depending on the time required.
Cancellations of customised orders: Customised orders may only be cancelled before their production is initiated and, in this case, there will be a cancellation charge of 20% on the total amount of the product for the design, management and handling costs incurred. This charge will be deducted from the amount to be refunded to the customer. In the event that our company incurs additional expenses for materials, fabrics or other items related to the production for customised orders, the customer will be liable to pay said expenses to our company, and we will thereby send these materials, fabrics and other items to be used by the customer.
4. LEGAL OWNERSHIP
Legal ownership: All merchandise remains the property of LA BOLSA O LA VIDA until it is paid for in full by the customer.
Commitment: Every order placed implies full acceptance of all the general conditions set out above.
This concludes the terms and conditions of La Bolsa o la Vida. In case of any questions, concerns or doubts, you can get in touch with us by phone or using the contact form.