In case you have any doubts, they are probably among the most frequently asked questions that all the other customers have when they want to make their first purchase with us. Allow us to answer your queries below.

In case you don’t find the answer that you’re looking for, feel free to contact us.

Information related to delivery

What delivery methods do you use?
Do you have international shipping options?
How long will my order take to be delivered?
Do I have to pay the shipping charges for my order?

Information related to payment methods

How will I pay for my order?
Do you have international shipping options?
What payment methods do you accept?
What are our payment terms?

Information on return and refund

How can I return an order?
On what conditions can I return an order?

Samples and customised orders

How much will it cost me to order a sample of fabric bags?
What if my customised order is not what I expected?
Can I cancel my customised order?
Who has the legal ownership of my product once it is paid for?